My Garage

We Rebuilt Our Service Department From The Ground Up

We Rebuilt Our Service Department From The Ground Up

The "New" Woodstock Chrysler Service & Parts Department

Following our 2019 ownership change, we immediately got to work on refining our sales process, and more importantly, rebuilding our service and parts departments - from the ground up, with a relentless focus on exceptional customer service and creating a memorable customer experience across all departments.


Fast forward to today and we’re just 8 months away from our 5th anniversary of the “New Woodstock Chrysler”, which I’m proud to say is now firing on all cylinders, resulting in a more efficient, pleasurable, and transparent experience for all our service customers.


With that said, here’s a brief overview of some of the changes we’ve made, and what you can expect when you visit us next.


“The right people make all the difference”


Finding the right person to implement, execute, and oversee our vision was perhaps the most crucial piece of the puzzle. Although it took some time, the stars eventually aligned and last August we welcomed Alex Cubbidge to the team as our new Service & Parts Manager, and haven’t looked back since!


With 20+ years of Chrysler experience, most spent as Fixed Operations Manager at his previous store in a big city east of Woodstock, Alex hit the ground running, immediately addressing the most pressing concerns we were facing, including staffing, training, and communication.


In just a few short months, the changes are evident through pleased to have the following members on our Service Team as well:


  • 2 Certified Master Technicians (50+ years combined Chrysler experience)
  • Full-Time Lube Technician
  • 2 friendly and knowledgeable Service Advisors
  • Full-Time Shuttle Driver


“The process creates the (end) product”


From the moment you arrive or make contact with our Service Department, to the moment you drive away, you’ll enjoy a smooth and seamless experience thanks to…


  • Streamlined intake and appointment scheduling
  • Better communication throughout the repair process, including real-time SMS updates
  • Access to our entire Service team, including the technician working on your vehicle
  • Clear and transparent pricing


“Great businesses are built by happy customers”


So, what does all this mean to you?


  • More competitive pricing
  • Shorter wait times
  • Same-day oil changes (in most cases)
  • Better diagnosis and first-time repair percentage
  • A renewed sense of confidence


We’re also happy to provide you with Local Shuttle Service, complimentary refreshments, wi-fi, and satellite TV  in our Customer Lounge, EV charging stations, and a fully-stocked parts department!


Come and experience the change for yourself.


Call 519-537-6254 today to schedule your next vehicle service.


We can't wait to see you!

Categories: Uncategorized, service & parts, dealership